AI follow-up
AI lead follow-up,done for you.
Super Wingman is an AI follow-up tool for local businesses. It texts new leads back, follows up until they answer, and books the appointment on your calendar. Run it yourself, or have us set it up with you. Either way, it starts with every text waiting for your okay.
The checklist
What an AI follow-up toolshould actually do.
An AI follow-up tool answers new leads and keeps the conversation going until they book, writing every message from what it knows about your business. Speed matters, but the follow-up is where most jobs are won or lost.
Replies within minutes
Inside your texting hours, a new lead hears back within minutes, in your voice. Someone who texts at 9:41 PM still gets an answer, because they just texted.
Follows up until they answer
A quiet lead gets a few well-spaced nudges. In one study of 3.5 million leads, half were never contacted a second time.
Stops the moment they reply
By default a reply ends the sequence and the conversation takes over. Nobody gets a canned nudge after they wrote back.
Books the appointment
It offers times that are really open on your calendar and books the one they pick. That is the point of the follow-up.
Hands off to a person
Exact quotes, complaints, anything it can’t answer from your Knowledge: it passes the conversation to your team.
Plays by the rules
Texting hours, per-person limits, STOP and plain-language opt-outs, and it never texts your old contacts on its own.
Why it matters
The first reply wins.Most businesses are slow.
Three findings from the studies behind speed to lead, each checked against its primary source.
7×
Firms that tried to reach a lead within an hour were nearly seven times as likely to qualify it as firms that tried even an hour later.
23%
of 2,241 US companies never responded to a web lead at all. Among those that did within 30 days, the average wait was 42 hours.
40%
of 466 US home-service companies never responded to a web lead in a secret-shopper test. 95% missed the five-minute mark.
How it works
From first textto booked job.
Every step can wait for a person if you want it to. Your team stays in the inbox, and can take over any conversation by texting.
Step 1
A lead comes in
From a form, an ad or a text to your business line. It lands in your Wingman’s inbox.
Step 2
Your Wingman replies
In your voice, from your Knowledge. Or it drafts the reply and waits for your okay.
Step 3
It follows up
If they go quiet, a friendly nudge on the schedule you set. If they reply, the sequence steps aside.
Step 4
It books the visit
Real open times from your calendar. The confirmation goes out once the booking exists.
Step 5
Your team takes it from there
Text the lead yourself any time and your Wingman steps back for that conversation.
The ways to follow up
Four ways to follow up.One that’s done for you.
What each way of following up does with a lead, from the text at night to the booking.
| Question | Super Wingman | A chatbot you build | A setter or ISA | By hand |
|---|---|---|---|---|
| Answers a text at night | Super WingmanYes, in your voice, while they still have the phone in hand | A chatbot you buildYes, once it is built and tuned | A setter or ISAOnly during their shift | By handWhen someone sees it |
| Follows up until they reply | Super WingmanYes, on the schedule you set | A chatbot you buildIf you build the sequence | A setter or ISAYes, if they have time | By handUsually once, if at all |
| Stops when they answer | Super WingmanYes, by default | A chatbot you buildDepends on the tool and setup | A setter or ISAYes | By handYes |
| Books the appointment | Super WingmanFrom real open times | A chatbot you buildIf you connect a calendar | A setter or ISAYes | By handYes, with back and forth |
| You approve texts first | Super WingmanReview mode, at first or always | A chatbot you buildDepends on the tool | A setter or ISAYou coach them | By handYou are writing them |
| Who sets it up | Super WingmanYou, or we do it with you | A chatbot you buildYou: prompts, flows and testing | A setter or ISAYou hire and train | By handNobody |
A setter or ISA is a person who answers and books leads for you (inside sales agent). Chatbot builders vary; check what the one you are looking at includes.
AI follow-up,plainly answered.
Anything else? Write to info@superwingman.com.
What is an AI follow-up tool?
Software that answers new leads and follows up with them automatically, writing each message with AI instead of from a fixed template. A good one replies quickly, keeps following up until the lead answers, stops the moment they do, books the appointment, and hands the conversation to a person when it should.
How is Super Wingman different from a follow-up template in my CRM?
Templates send the same words on a timer. Your Wingman reads the conversation, answers the question the lead actually asked from your Knowledge, offers real open times, and stops following up when they reply.
How fast does it reply?
Within minutes, inside your texting hours: 8 AM to 9 PM by default, and you can change them. Someone who texts after hours gets an answer if they texted in the last 30 minutes. A form that arrives overnight gets its first text at 8 AM, and follow-ups wait for the morning too.
Will it text my old leads?
No. It only picks up leads that arrive after you switch it on. You can turn it on for anyone from before, by hand.
What if a lead asks for a price?
It writes from your Knowledge. Most businesses have it offer an estimate or a visit and hand exact prices to a person, and any draft that mentions a price waits for a teammate to review it.
Can I approve texts before they go out?
Yes, and every Wingman starts that way. In review mode each draft waits for a teammate. Switch autopilot on when you trust it, and back off any time.
Does it make phone calls or send emails?
No. Your Wingman works by text. Calls, email and social messages from the tools you connect show up in its inbox for your team.
How much does it cost?
Wingman does the whole job for one business. Ace adds room for more leads, deeper analytics, call transcripts and Expert mode in Ask. Squadron and Squadron Pro run a Wingman for every client or location. The pricing page has the current prices.
Everybody needs a wingman.Get yours.
Tell us about your business. Get a Wingman that sounds like you, and test it before it texts anyone.